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In order for members to receive the proper service at Xiang'er Silver Jewelry Factory and to avoid unpleasant incidents.Based on the principles of mutual understanding, fairness, and voluntariness, both parties agree to abide by the following terms: 1. Xiang'er Silver Jewelry Factory promises: We are responsible for the information directly published by our company. If there is any inconsistency in words or actions that causes direct losses to the merchant, our company will bear the responsibility.However, we refuse to bear the responsibility for losses caused by the customer's own reasons, such as not reviewing product details or product attributes.For example, single pendants do not come with chains, the product does not come with a packaging box, and the product size may differ from what was imagined. We hope customers will take a closer look and ask more questions. The product images are real shots of the actual items, and the descriptions for each product are carefully crafted to be accurate, so customers can shop with confidence.If a serious error is caused by the company's negligence, we will promptly rectify the situation and provide free returns and exchanges. We strictly control the quality of our products, and if there is a quality issue, the company offers unconditional returns and repairs. 2. Requirements for Members to Place Orders Carefully check the order price, quantity, specifications, etc., and if there are any special requirements, please inform us promptly.The delivery address and contact information must be accurate, otherwise you will be responsible for any related losses resulting from this. 3. Other Agreements If the parties reach an agreement through other means of communication that conflicts with these terms, the agreement reached by the parties shall prevail. Replacement of Defective Products: If a member discovers a product with a genuine quality issue within 7 days of receiving it, please contact the company first before proceeding with an exchange. Company repairs or maintenance: The company charges separate fees based on the actual circumstances.If the product quality issues are caused by the company, the company will take full responsibility. If the product damage is caused by the customer's carelessness, the company will repair or fix the product according to the customer's request, but the customer will be responsible for the return shipping costs. The cost of repair and refurbishment will be borne by the customer, who will also be responsible for the basic labor costs. 4. Custom Processing The company has its own factory and provides customers with personalized processing and customization services. Custom orders for 925 silver jewelry and copper jewelry are accepted! Merchants only need to provide product samples or clear product detail images along with their related dimensions, and we can customize and process them accordingly. Our company will estimate and verify products based on the customer's customized requirements. During the production process, the merchant needs to pay the mold fee in advance, which ranges from 200 to 400 yuan. Our company will verify and confirm the samples produced through molding before proceeding with production. Before the production of a custom order, the merchant needs to pay a 30% down payment based on the customized quantity. 5. Express Delivery and Costs Shipping fee payment method: Paid by the customer! Free standard shipping for orders over 300 yuan, free SF Express shipping nationwide for orders over 900 yuan, excluding Hong Kong, Macau, and Taiwan Standard express delivery charges 7 yuan for shipping nationwide, depending on the distance. Within Guangdong Province, it usually takes about 1-2 days to arrive, while deliveries outside the province generally take 3-5 days. Detailed Explanation of Merchant Points of Interest 1. Product advantages: The materials of our company's jewelry are mainly divided into pure silver jewelry and white copper jewelry.White copper is made from high-quality raw materials and has a lustrous, silver-like shine. It retains its color better than brass and is more difficult to produce, resulting in higher quality products.925 sterling silver products guarantee a silver content of over 92.5%, support institutional testing, and are electroplated white Gold layer, thickened silver, nickel-free electroplating, protective coating, long-lasting color retention, not easy to fade, anti-oxidation, hypoallergenic! 2. Diverse product line: An extensive product line with in-stock items, new product introductions, and customized options is our foundation. Whether it's a bestseller or a new product with potential, we can provide our existing inventory to merchants.Our company updates the release of new products every month and can also flexibly customize products according to customer needs. There are no excessive requirements, and small to medium-sized customers are welcome to participate in the collaboration. 3. Superior production line: Boasts strong productivity, meticulous craftsmanship, and high-quality products.Our company's own factory has a daily output of over 5,000 pieces, and we also have several partner factories, which can further shorten the production cycle and ensure timely delivery.The production of products involves more than ten processes, from product design to factory inspection, each step is indispensable and has strict requirements, all to produce high-quality jewelry! 4. Our Services: We provide effective assistance and lower the requirements for wholesale. Simple supply is not our ultimate goal; we do everything possible to help merchants quickly sell their products. Our company offers mixed wholesale starting from 2 pieces and one-piece drop shipping, creating low-threshold entrepreneurial opportunities for merchants and those interested in starting a business.