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Wholesale Rules for Frequently Asked Questions: Placing an Order is Considered Agreement 1: What kind of courier do you use? Can it be changed to another courier? A: Currently, we are cooperating with ZTO Express. For other couriers, you need to contact customer service to pay the price difference, and the shipment will be made the next day.SF Express can make up the difference and ship on the same day, while EMS cannot. 2: Can the price be lower? A: All prices on the website are ex-factory prices. If the order amount exceeds 10,000 or the cumulative order exceeds 10,000, you can discuss with customer service or contact me directly. 3: If my purchase doesn't meet the free shipping amount, can you still offer free shipping? Can I get a free gift? Can you round down the total? A: Absolutely not! We support mixed batches and don't oppose retail, but please don't bring Taobao's habits into wholesale! 4: What should I do if I want to return/exchange the goods after receiving them? A: No returns or exchanges for non-quality issues. If you wish to return an item, the buyer must bear the return shipping fee and packaging cost of 10% of the order amount plus 5 yuan. If you find any quality issues after receiving the goods, you can take a screenshot and contact customer service. We will actively resolve them. 5: What should I do if I don't want the order after placing it? A: You can apply for a refund within 1 hour after placing the order; if it exceeds 1 hour, you will need to compensate for the packaging fee and courier order fee totaling 5 yuan. 6: I'm also in Yiwu, can you deliver to me? A: Delivery is available for orders over 2000 yuan. 7: Is the product quality good? A: We are an old factory with ten years of experience in hair accessory processing/production. The most important thing for long-term business is quality, which we value particularly. 8: Why did you lower the price not long after I placed the order? A: Due to the instability of individual raw material prices, if costs decrease, we will lower product prices to benefit customers, so this situation is inevitable.If the product you ordered drops in price within 3 days of placing the order, you can contact customer service for an unconditional refund of the price difference, except for temporary discounts during promotions. If the product increases in price after placing the order, we will not contact you to make up the difference. 9: Are the products listed in stock? What should I do if they are out of stock? Answer: All of our products are sold in stock, and the items displayed on the page as available for purchase are indeed in stock. Please feel free to buy.Due to the large variety of products and high daily sales volume, some items may not be removed from the shelves promptly, resulting in stock shortages. We apologize for any inconvenience this may cause and will contact you via phone or Wangwang message to resolve the issue promptly. 10: I don't have Alipay, can I make a bank transfer instead? Answer: We recommend using Alipay for secure payment and convenience in future shopping. If it's really inconvenient, we accept bank transfers. Before transferring, please take a photo of the product and note that you want a bank transfer so we can arrange shipping as soon as we receive the payment. After transferring, please contact us via Wangwang or phone with your Alibaba account, bank details, and amount. We will arrange shipping after verifying the payment and product details. 11. Can I choose the style and color of the product? Answer: When the product is listed, it has already been set whether you can choose the style and color. Please check the page for indications. If you have any special requirements, please indicate them in the remarks section. We will try our best to accommodate your needs, but if a color is out of stock, we can only send it randomly! We apologize for any inconvenience ！ After-Sales and Reviews Q: Please refrain from giving negative reviews casually Answer: Whether you encounter service or product quality issues, as long as you contact our after-sales team at Wangwang, we will definitely proactively and objectively help you resolve them without avoiding any responsibility.Giving negative reviews all the time doesn't help either buyer or seller. We hope to retain every friend who likes DuoXiu Jewelry and solve your actual problems to improve our service level. We hope every customer can have a pleasant online shopping experience at DuoXiu Jewelry! Q: What should I do if there are missing items or quality issues with the received goods? Answer: If there are any missing items after receiving the goods, please contact us within 24 hours. If there are quality issues, please take photos within 48 hours after receiving the goods for us to confirm, and we will provide you with a satisfactory solution.