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Tips: 1. This is NOT Standard EUR \ us Size. you need to accurately measure feet length.and then refer to the size chart to choose the correct size . 2. Insole length should be 0-1.5cm bigger than your foot length. 3. The foot length is the ONLY STANDARD for customers to choose the right size.Please measure your foot length like the photo below Note:Usually, order comes without shoes box,only a pair of shoes.But if you need a box, please contact us to increase price,the shoes box values US$5. For shipping: All our items will be shipped to buyers address which offered by buyers, please confirm your address before payment. We will send the items within 3 Business days once your payment is completed. (Holidays may be extended) For color: Pictures are only samples for reference. Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond to those in the items themselves. For feeback: Your satisfaction and positive eedbackis very impotan to us.Please leave postive feedback and 5stars ifyou are saisfed with ourtems and services. If you have any problems with our items or sevices,please fell free to contact us before you leave negative feedback.We wil do ur best to ove any problemsand provide you with thebestcustomer services. Company Profile We are cross-border e-commerce company, integrating multiple overseas online and offline sales channels. About Shippment * In general, all the orders will be processed within 3-5 business days after the payment is confirmed by DHgate. * The item will be shipped via ePacket, SFexpress, YANWEN, China Post Air Mail, EMS, DHL, FedEx, USPS as you choose when placing the order. The delivery depends on the carrier after packages shipped out, plus it is international tr ansport, the delivery may delay, hope you can understand and wait patiently. Thanks in advance. * You can track your package on 17track. If you can`t find any tracking info on it please contact us. Customer Service: 1. Please feel free to contact us if you need any help by online chatting(instant messages) or Email, we will reply as soon as we read it. 2. All the pictures we presented may exist normal tiny color difference due to different monitor and brightness. 3. If you have any problems before or after submitting the order or receiving the package, please contact us first instead of opening the dispute, we will try our best to solve for you. Feedback * Your early confirmation will be highly appreciated after receiving the item(s) * Your feedback is vital for us, we sincerely hope you can leave a positive all 5 stars feedback if you are satisfied with our products and service. * Please contact us first before leaving any negative feedback, we will solve the problems for you. QA Q:When will my order arrive? A:The delivery depends on the destination and the carrier you chosen, plus it is international transport which takes time, please understand and wait patiently. Q:What can I do if I want to modify the address? A:The address can`t be modified after the package shipped out, so please check your address is correct and complete before submitting the order. Q:What can I do if I receive wrong/broken product(s) or empty package(s)? A:We will check and pack carefully, but if those situation happen, please contact us first instead of arising the dispute, we will try our best to solve for you. Q:What can I do if I order wrong item? A:Please contact us as soon as possible, tell us what item you exactly need, we can change for you before the order is shipped. Q:I can`t track my package, what`s going on? A:In general, the tracking information will be updated 2-5 days later after shipped. If you still can`t track it, please contact us ,we will check for you ASAP. Q:When will you ship my order? A:If your order is paid and confirmed by DHgate, we will ship in 3-5 business days.