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Product name: Creative overturned ketchup coaster/spoon holder Packing quantity: 120 pcs Product weight: 152g Boxed Product net weight: 112g Product packaging: neutral box + OPP bag Product size: 19*14*2.5cm Product material: PP Product name: Splashing ketchup spoon holder Material: environmentally friendly tpe Size 32*20*15CM About quality problems Return and exchange 1. Within 15 days of receipt (subject to the date of receipt of the waybill), if you find any product quality problems, please contact the after-sales customer service in time. Overdue will not be accepted. The problem product must keep the packaging intact (please bring your own packaging, do not directly paste or write on the original outer box of the product). For cumulative returns of more than five kilograms, the return freight will be borne by our company. Please return 5-10 kilograms by ordinary logistics, and our company will bear the freight. We refuse to send expensive Debang, Jiaji, and Tiandi Huayu Logistics. If there is any violation, the freight will be borne by yourself. 2. Please communicate with the after-sales customer service before returning the goods, and please cooperate to fill in the after-sales service form so that your return can be tracked and processed in time. 3. We will try our best to meet the customer's specifications for product color or style, but we cannot guarantee it 100%. No return or exchange will be given if the color or style does not match. 4. For goods damaged during transportation, we consider that it is very troublesome for customers to directly ask the logistics company for compensation, so our company will bear all the responsibilities, but it must be raised within 3 days after receipt and the after-sales service form must be filled in and registered within 3 days. If the goods are not damaged during transportation within 3 days after receipt, it is assumed that the goods have been received intact. 5. For the situation where goods not sold by our company are sent to our company, we reserve the right not to process all returns and exchanges and the freight will be borne by the customer, and the goods will be returned directly to the customer. 6. The following conditions cannot be returned: A The returned product packaging is damaged or incomplete, and the product accessories or related information are incomplete; B Unauthorized repair or modification; C Not used or stored in the normal way; D Goods that exceed the after-sales service period. E Seasonal products will not be returned if they are overdue (such as fans in summer and warming stickers in winter). 7. After-sales service is the company's most basic service. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and handle them as much as possible in accordance with the above regulations of the company to avoid affecting your after-sales service. 8. Regarding the above handling of damaged and quality products, if the weight does not reach five kilograms, if the customer wants to return it, the freight will be borne by the customer. About the return and exchange of unsalable goods 1. Within 15 days of receipt (based on the date of receipt of the waybill), if there are unsalable goods, our company will return them. Please contact the after-sales customer service before returning them. Please fill in the after-sales service form and put the return details in the returned goods so that your return can be tracked and processed in time. 2. The returned goods are required to be packed in good condition (please bring your own packaging, do not directly paste or write on the original outer box of the product) to ensure that the packaging is not folded, unused and does not affect the secondary sale (otherwise, no return or exchange will be made). 3. We will try our best to meet the customer's specifications for product color or style, but we cannot guarantee it 100%. We will not bear the freight if the color or style does not match. 4. Since we provide a long return and exchange time, we will not return or exchange products that have been removed from our company. 5. Our company will refund 20% off for all returns without quality problems. If our company receives goods with serious damage, our company will provide product pictures to customers, and after-sales will negotiate with you according to the degree of usability of the received products. The payment will be refunded to your Alipay or deposited into the pre-deposit. Due to the difference in freight costs in Hong Kong, Macao and Taiwan, if there are customers who need to return or exchange goods, please contact our after-sales customer service first, and the two parties will negotiate to resolve it. About logistics Other provinces generally send logistics. Yiwu logistics goes directly to the whole country. As long as it is a city above the city level, it basically arrives, and county-level cities need to transfer. After the arrival of the goods, the logistics will call you, and you need to pick up the goods yourself. Here, we specially explain. The services of Yiwu logistics companies vary greatly. I hope that everyone can contact a logistics company before placing an order. You can find it yourself, or you can call 114 to inquire about the logistics point from Yiwu to your local area and find a place closest to you. Then tell us the logistics phone number of Yiwu, and we will help you deliver it to your service point. Distribution methods and rates: ① Automobile transportation: Yiwu has a well-developed logistics network, and there are consignment departments all over the country. It is generally 0.5 yuan/kg by weight and 80-120 yuan/cubic by volume, and the specific length is calculated according to the distance. For small commodities, the freight for products with a value of 800 yuan is generally around 15-30 yuan, and the freight for remote areas or areas requiring transit is 40-50 yuan/piece. After the goods are shipped and arrived, the consignment department will call the customer to pick up the goods by themselves at the designated consignment point.