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Special emphasis is placed on: We do not accept returns in principle. (For products with factory quality issues, we can negotiate exchanges, but the transportation costs incurred will be borne by the buyer. Our quotations do not include any costs. Our products are strictly inspected by quality inspectors upon shipment to ensure that the product quality is 100% problem free. However, due to various uncertain factors, our factory can only guarantee that 97% -98% of the products are problem free after arrival, and 2% -3% are exempt from liability.) Our toys are of good quality and reasonable price, exceeding the value for money. Some buyers may feel that the workmanship is rough, flawed, the materials are not good, and it is different from what they imagined after receiving the goods. However, these are not quality issues. No matter what, nothing is perfect. Please understand The following conditions are not eligible for returns or exchanges: the returned product packaging is damaged or incomplete, the product accessories or related information are incomplete, it has not been repaired or modified without authorization, it has not been used or stored according to normal methods, and the product has exceeded the after-sales service period. Required reading for receiving goods: When you receive the goods, please carefully check whether the packaging is damaged or has been opened. If any of the above phenomena occur, you need to seek compensation. Secondly, please carefully inspect the items. If any quality problems are found, please contact us at the appropriate time. We will take responsibility for your problem within the specified time. If there are no problems, please confirm the receipt operation immediately. Thank you for online shopping, as there are objective uncertainties. In order for you to shop smoothly and happily in our store, please try your best to have a correct understanding of the product before purchase, and avoid disputes after purchase. We sincerely serve you [, and signature] 1. Please check the product carefully when signing for it, especially if the outer packaging is damaged, before signing for it. If there is a discrepancy in quantity, please do not sign for it temporarily and contact us. We will contact the company to solve the problem; If there is any inaccurate quantity after signing, we have the right not to accept it. Please pay close attention. 2. For quality issues, we guarantee the product quality and packaging at the time of shipment, but as we cannot avoid losses during transportation, if there are any transportation losses, we both need to bear them together and negotiate a solution. Please understand. So please contact our customer service staff within 12 hours after receiving the package, and we will provide partial compensation for damages or other returns or exchanges depending on the actual situation. If you want to return it, both parties need to bear half of the cost, and one or more of them are the same. Buyers can receive multiple returns over the long term, which is more cost-effective. 3. Originally, we do not accept exchanges or returns. If there are quality issues, we can accept returns or exchanges. However, if there are no quality issues, we do not allow returns or exchanges of toy products, especially electronic products. Due to transportation issues, occasional breakage or detachment of one or two may occur, which is a normal situation. We cannot guarantee 100% accuracy, but we can guarantee 90% compliance~~ Returns will not be accepted if sent by cash on delivery or surface mail. What should I do if there are quality issues and defects in the product? We sell hot selling products, and the primary condition for being a hot selling product is quality. Since the quantity of shipments is very large, we can only randomly inspect the quality and appearance of individual products, and cannot check every one for minor defects. Possible issues include: ① Product sent incorrectly Our warehouse colleagues checked and proofread twice from receiving the order to shipping, but sometimes they still send the wrong product. You can try selling it. Our products on Alibaba are generally easy to sell. If there is a price difference, please contact customer service to refund the difference. ② Product quality issues: Most problems can be resolved by replacing the battery, adjusting the battery placement, connecting the wire ends To solve this problem in a simple way, you need to know how to repair toys when selling them. Some product accessories can be repaired, and we will provide the accessories. For specific details, please consult customer service. The replacement parts need to be replenished during the next purchase. If they need to be replenished immediately, they will need to bear the shipping cost themselves. ③ Packaging damage or crushing: We will use double-layer packaging, cushioning materials, compact stacking, and other methods to avoid damage incidents. Transportation is completed by a third-party company, which is beyond our control. We will not be responsible for any damage caused by transportation. Please be sure to unpack and inspect in front of us (insured companies such as Xinbang can claim compensation, but generally do not, please be aware). Transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and cannot be used as a reason for returns. However, we have an obligation to assist customers in resolving any issues that may arise. (The return conditions are explained in detail below) ④ The product has minor flaws: we are not making high-quality products, handicrafts, artworks, or appliances, but ordinary toys. The detailed product information provides a complete description of all aspects of the product. For perfectionists or those who have strict requirements for the product, please turn around gracefully and take a graceful detour. But please don't talk about how Taobao or the market solved it. Please know what it is and what it does here. A product on Taobao can be sold several times higher, while we only added a few percentage points. Non compliant, unable to follow regulations, please be cautious if you are calculating PS: Please note that some color boxes and main body accessories may incur additional costs due to their high cost.