Shopping worry free
Our store defaults to [Zhongtong]. If you need to send [], please contact customer service to pay the price difference.
time
Our store usually ships within 24 hours. In case of special circumstances where the goods are not shipped within 24 hours, we will contact you immediately. If you are unable to contact us immediately, please contact our online customer service on your own. Please refer to the order coordinator of the department for arranging the delivery time and schedule for bulk shipments.
urgent
In case of peak order placement, our store will ship according to the order placed. In case of special circumstances, shipment may be delayed. Please contact customer service promptly if needed urgently.
information
After shopping, if you need to return or exchange, please contact customer service first, and then fill out the return or exchange registration card. Please be sure to fill in the complete information carefully (number, Wangwang ID, ordering name, ordering contact phone number).
exchange goods
→ Fill in the return information → Contact customer service to apply for an exchange → Register the exchange [tracking number] in our store → Pay for the additional shipping fee → After receiving the item, our store will exchange it and resend it.
return goods
→ Fill in the return information → contact the customer service to apply for return → our store agrees to apply → fill in the delivery [Doc No.] → our store confirms that the goods are in good condition after receiving the goods → handle the refund to Alipay (credit card).
Return and exchange policy
The company bears the shipping cost
The buyer bears the shipping cost
We will bear the first shipping and return shipping costs for products with incorrect styles, colors, sizes, and quality issues. For quality issues such as damaged or missing products, please take photos and send them to our after-sales customer service staff after receiving the goods. We will verify the situation and send them to you. However, please note that once it is found that the damage is caused by human factors or returned without the consent of our staff, our company will not be responsible for any losses.
After purchase, non quality issues, non quantity issues, personal purchase of the wrong style, no reason for return, and other reasons do not belong to quality issues. The buyer shall bear the return shipping cost for the return or exchange of the above-mentioned issues.
Return and exchange requirements
Fill in return and exchange information
The packaging and original accessories must be kept intact and returned unopened. We do not accept any form of collect shipping fee. Please provide a few details to be paid in the package. Due to the easy surface damage caused by transportation, it is difficult to identify. We apologize for any inconvenience caused
Number, account login name, contact information, reason for return or exchange, name, size, color and quantity of defective products, goods, size, color (if not available) of the products to be exchanged, and detailed address and recipient phone number for return.
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